EMC Group Venues(213) 734-4572Request a quote

EMC Group

Privacy Policy

Effective November 9, 2026. This policy describes how EMC Group (“we”) handles information collected through emcvenuesdtla.com, including inquiry forms and advertising measurement.

Who we are

EMC Group operates The Reserve, The Catwalk and Majestic Downtown in Downtown Los Angeles. The events team is at events@emcgrp.com and (213) 734-4572, 9am to 9pm. Mailing address: 650 S Spring St, Los Angeles, CA 90014.

Inquiry forms

When you send an inquiry, we collect the details you submit: name, email, phone, company (if you provide it), event type, date, time, guest count, venue, budget range, and any message. We also store the page you submitted from and advertising parameters such as UTM tags, gclid and fbclid so we know which visit produced the inquiry.

We use this information to respond to your inquiry, prepare a quote or proposal, and keep a record of the conversation. A copy is emailed to events@emcgrp.com. If our CRM is connected, we also save you as a contact and open a sales inquiry. We do not use inquiry details to build a public profile or to publish reviews.

Analytics and advertising

This site uses cookies, pixels and similar technologies to understand visits and to measure advertising. Depending on how a page is loaded, that can include:

  • Google: Google Tag Manager, Google Analytics 4, and Google Ads conversion measurement.
  • Meta: the Meta Pixel and a server-side Conversions API event when a form is submitted. The browser and the server share an event ID so Meta can count the inquiry once. Email and phone sent to Meta are hashed first.
  • LinkedIn: the LinkedIn Insight Tag, when a partner ID is configured, for campaign measurement.
  • HubSpot: the HubSpot tracking code, which sets a cookie so form submissions and page views can be tied to a contact in our CRM.

These tools may receive online identifiers (such as cookie IDs, IP address, and ad click IDs) and use them to measure ads and, on their platforms, to deliver ads. You can limit cookies in your browser, use the ad settings offered by Google, Meta and LinkedIn, or email events@emcgrp.com and ask us not to use your inquiry for advertising measurement.

Calls and text messages

If you call (213) 734-4572, or you give us a phone number on a form, we may call or text you about your event. Phone calls may be recorded for quality, training and record-keeping. Do not share sensitive information you would not want recorded. Message and data rates from your carrier may apply to texts. You can ask us to stop texts or calls by replying to a message or by emailing events@emcgrp.com.

How long we keep it

We keep inquiry records for as long as we need them to respond, to complete a booking, and to meet accounting and insurance requirements. You can ask us to delete an inquiry that is not tied to a signed contract by emailing events@emcgrp.com.

Sharing

We share information with service providers who process it for us: email delivery, our CRM, and the analytics and advertising platforms listed above. We also share information if the law requires it. We do not sell inquiry lists.

Contact

Questions about this policy, or a request to access, correct or delete your information, go to events@emcgrp.com.